pik1strum1 wrote:Good Evening,
I have been with Spectrum for a short time of one year. I started with Spectrum because of a promotion they were having at Wal-Mart. I am not one to deviate from one company to another and consider myself to be a loyal customer with those who treat me well.
As a consumer, I do not like to be surprised! I do not believe anyone ever appreciates being suprised when it comes to financial matters.
I called Spectrum Customer Service today and asked about my options due to the raising of rates in the last month. I was told it was only a promotion and that the current price of 78. something would be my reoccuring price from here on out. I asked if there were other options...The simple answer "No". I just switch to AT&T. Piss pour customer service. You lost a customer today!
The problem is the following:
A company can't do promotional pricing forever. We were very fortunate under the old TWC leadership to have account adjustments and promotions for as long as we had. All of this goes back to the great and wonderful former CEO of TWC Glenn Britt, who formed retentions with the idea of putting customers first. You could call each year, and TWC would put you back at your previous rate, or maybe they would adjust your account where you would only have to pay $5.00 more instead of $40.
Current Spectrum management saw that proposal as losing money and for better or worse, Spectrum believes that the money you save automatically by Triple Play bundles, even when a promotion expires is sufficient savings enough for long-term customers. They see cable TV as just like any other utility, meaning that you wouldn't expect your gas bill, your electric bill, or your grocery bill to be discounted after some of us have been with cable for thirty years. Spectrum feels that cable should be no different.
My friend with Direct TV, same story. He used to be able to get discounts many years ago, and now they are total sticklers about ANY deals once your promotion expires. You don't have old school CEO's like Mr. Britt, who founded TWC back in 1972 and was a pioneer legend at putting customers first. Most of the execs that are out there are concerned with the profit line and keeping the new installers busy. Your only way to get the best rates from ANY of these cable, Dish, or U-Verse guys is to become a new customer. Than, when your rate gets too high, take everything back to the store, get a recent for your equipment, go without service for about 30-60 days, and than come back as a new customer on a 12-month promotion, than repeat the process.
Not thrilled with how these companies are doing it this way, but that's the way they are are now. As inconvenient as it may be, you could try walking into a Spectrum store and ask about a reduced rate. (Some have said better than calling in for a rate) and see what they can do for you.
Satch