wrote: Hello again Tred420,
I do apologize that my reply did not satisfy your complaint at this time. Try to understand though, this is a peer-to-peer technical support forum. I am not dismissing your feelings, we here are simply trying to help you understand while as frustrating as it is, the app is as you said, not an alternative. It is a support feature included with your subscription as a free alternative to having a cable box and a mobile viewing portal when not at home for certain channels.
Thank you dstoffa, reds91185, Satch and our wonderful mod Julia_R who have already helped to echo this information prior to myself with several suggestions so far.
If there is something wrong, we'd be more than happy to assist, but we need things like:
What Error Message are you recieving on the app when it "goes down" as you say? How often are you seeing it "go down" and what times of the day? Have you had any other issues with your other services, HSD or Phone aside from your Spectrum TV app? What devices are you using to view the App on? Is it a computer through Watch.spectrum.com or are you using older Phones/IPad/Roku devices that may no longer be compliant with the latest software/hardware requirements? Until then, we can only guess as to what your issue is, and while your complaint is truly valid, we can do nothing to change that without your assistance. Analog television is a bulky dinosaur that is no longer acceptable in the realm of High Speed Internet requirements that are being requested, and needed to be replaced. This has been a truth for many years, and by its elimination there are many things that will change in the consumer landscape.
However, I ask again, is there anything we can help you resolve? If so, could you please start by providing your modem and internet diagnostics from your modem's 192.168.100.1 page to show us what kind of signal levels and modem log history you are seeing so we may be able to more accurately assist you from a technical stance?
.ook forward to helping you identify what that issue may be.
Thanks Cxthulu,
The applications are bonuses included with your services. It is similar to Caller ID on TV included with Digital Phone and Digital Cable. Caller ID on TV is a bonus. Every once in a blue moon people have issues with Caller ID on TV's TV box prompt not coming on when a call comes through. This can last sometimes for hours to days, even weeks, and than it starts working again. Caller ID on TV can take up to 24 hours to show up on new or swapped boxes because it is a server-based bonus feature. Therefore it provides a "do what we can to keep it going." status.
However, Caller ID on TV is not considered by any provider to be like a customer being without cable, phone, or Internet. Loss of service, signal problems, and bad boxes that make it hard for you to use services that you play for are Spectrum's top priority. While Caller ID is nice cool feature, the loss of it is a lower priority to the company than say, your phone services, TV services, or Internet not working.
At the same time, feel free to report such issues as Caller ID on TV not working if it is out for 24 hours or more. However, note that because it is a bonus service with Cable TV and Digital Phone combined, it's fixing has a lower priority than being out of paid services.
Satch
