Hello,
Do you rent or own the modem? Also do you have wireless Internet? If you have wireless Internet, do you have to reboot the router often? How old is the modem and router?
I would still call to have a signal and drop line checked. You do show some critical errors noted above and we need to rule out the drop line. It could also be a trap issue further down in the neighborhood causing these issues.
Avoid resetting any equipment for six hours before your appointment so that we can assess the error codes. Resets put those codes back to zero and that needs to not happen. You may have signal transmission issues, possible ingress further down your line. You will need to get a tech out to begin to investigate if this issue is in the drop or further down. He will tell you if line maintenance needs to come out if there are further issues in your area.
You will need to be home for the first field tech. But that is not needed for the maintenance tech who will do the follow up work. My experience is that if you have both techs working on this, it will take about a week. (Usually within five days.)
If the field tech finds nothing and does not need to send out a maintenance tech, he may replace the modem with an updated model if you rent from Spectrum, or you can replace the modem if you purchased the modem. If the modem has been updated, and you have wireless Internet, the next step would be to look at the router. You need a signal and drop line test first, and than a possible modem update, concluding with the router, if the first two things do not get resolved.
Satch