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Re: Internet service with Spectrum is atrocious and they do not seem to want to do anything about it

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wrote:

I again requested that today, so wew'll see what they do on wednesday. I am not holding my breath in this matter. It seems the previous tech did not request a line/drop check to be done.


I am upset that that first tech did nothing!

 

It is standared for the tech to come in wearing his boots and carrying his signal meeter to follow the signals for several minutes.  Than, he is supposed to go outside and check the drop line.  Often times, he will ask to see the basement wiring if the drop is OK.  Remember, don't reboot any boxes or modems for six hours prior to your appointment.

 

Satch


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