wrote: I was switch AT&T to Spectrum this Feb 2018.
It's Poor call quality. (sound delay each other, not through, hear the other person is talking,
differnt call tone,,,, lots problem)
I was contact Spectrum and got ticket number.
But not repair , fix over 2month, got 1 report email but not ever.
I was report 3times (call history and detail), but doesn't work.
Never happen with AT&T.
How can I contact supervisor?
Do I need switch AT&T ?
Hi,
What you will most likely need to do is contact Spectrum to arrange for a tech visit to your home for a signal and drop line test. This is where the tech checks the outside line, called the drop, that brings all your subscribed cable services into your home. He looks for erosion in the line due to weathering, animal chews, and signal noise. (Called "Ingress." That line may have to be replaced. Additionally, the tap, which is the foundation that holds the lines and wires together at the pole may need to be examined as well. Before you schedule that visit, please answer the questions that follow:
Some questions for you that the rep will also need to know for the work order and for the service tech:
1.) What other Spectrum Services do you have? (Cable TV, Internet?) Any problems with them?
2.) What international country did you try to call?
3.) Does the problem come up on every call you make? Or only on international calling?
4.) Are you getting disconnects?
5.) Have you rebooted your modem?
You won't need a supervisor yet. Answer these questions for us to help assist. If you call Spectrum for the signal and drop line test, don't reboot any Spectrum equipment for six hours prior to your appointment. Reboots reset the error codes, and the tech needs to see the error codes in his signal reading.
My thoughts are if the problem only is happening to that one call or country, it may have been a one time thing. But if the other questions are "Yes" answers as well, you will need a signal and drop line test to investigate the quality of the signals coming into your home.
Satch