wrote: I don't have Spectrum TV and dont have the app.
Same result on other browsers and different devices.
I do have 2 accounts (1 closed and 1 open, recently moved. Old one is TWC, new is Charter) that point to the same email. Perhaps that is the issue? I called CS but I was talking with them for almost a hour and got no where. I had to get off to get back to work.
Really annoying that I can't see my billing.
Hi,
I would first try clearing your cache and temp files on your computer browsers. Although you will have to renter your login names and Passwords for all sites by clearing your cookies, clear your cookies. Close all Windows and reboot your computer. If that does not solve the issue, keep reading.
Questions?
Are you on a legacy TWC or Spectrum billing plan? When you are set to log in with your user name and password it is supposed to take you to the right website. My understanding is that legacy Charter customers CANNOT access our forum. Nor can Brighthouse Networks customers. Even though all TWC/BHN/Charter merged companies go by the name Spectrum.
Can you post two screenshots for us please?
1.) The screen that shows when you visit the log in site on your computer? (BEFORE LOGGING IN.) Delete or block out any personal log in data before submitting the Jpeg files.
2.) The screen that shows up AFTER LOGGING IN to the website. Block out any personal information.
3.) The browsers you use?
4.) Your operating system?
5.) Where are you located? City, State, zip?
Satch