wrote: Hi Satch,
It's not an issue with the cable box itself. This is deliberate from Spectrum. Going into settings to reset the Power On Channel gives the message: "Spectrum has a message they want you to see, so your Power On Channel has been changed."
Essentially, Spectrum is trying to get the message out about all digital tv conversion and the possibility of needing a box by reseting the Power On Channel to their looped information channel and forcing customers to go out of their way to stop getting pestered about it. The issue is fixable with 90 seconds of delving into settings menus to remember which submenu the Power On Channel selection is located (or going to the difficult to read white text website flashed on the looped channel), but backdoor nagging is a poor choice from a customer service perspective.
Steven,
I agree with you that having a message loop like that by changing the power on channel would be annoying. Hopefully, a mod will see this, and forward your request to the appropriate department to stop this behavior.
Satch