wrote:
I have been unable to get incoming calls . I reset the modem and then it could get some calls that would only last 30 seconds then disconnect. I spent about an hour on cell phone with support. They had me give them a call back number I gave my cell number 3 times for obvious reasons. They said I would get a call . My app is saying they tried 2 times to call my home phone which is now not working again.
Hi Stubby,
You will need to set up a service call to check your signals and drop line. Don't reset any equipment, (boxes, modems, or routers, ) for six hours as the tech will need to see the signal error codes. Since you have already done the modem reset, and the problem persists, a tech will need to be dispatched to check your signals, lines, wiring, and modem itself.
Satch
