wrote:
I noticed issues with my cable TV service and Internet Service on a Tuesday. I called and the CSR scheduled a tech for Saturday. The tech came out worked on the cable line and next thing we know there are sparks flying in our living room and flames coming out of our outlet. After unplugging the electronics, the tech told us there were electrical issues with our house and could not complete the job. I called an electrician immediately after and had him come over within a few hours. The electrician did a thorough check and determined there was no issue. I call Spectrum back 3x and they told me the tech would return to complete the job. Tech never came back. I called Spectrum for the 4th time Saturday, they said the tech would return Sunday morning. They called me Sunday morning to schedule an appointment for Monday. I have been with TWC over 10years this experience is making me consider another service.
That is frightening!
I have been helping with cable issues for about twenty years, and I have never heard of an actual electrical fire going on inside the home while the tech was working on the line! Was anyone hurt by the fire?
Can you tell us where you are located? City, State, and Zip? Can you also tell us what was going on with your Internet Service and Cable TV service? It really sounds like this guy did something horribly wrong.
Your best bet I would say would be to send a PM to our mod team here:
I would also see if you could get some kind of credit or compensation on your account. The mods here are great, and there needs to be some follow up on this.
So sorry for this!
Satch