wrote: So just who do I need to notify of these give a email address. i will get on it
Hi Tim,
For the fastest notification go to Twitter and log in to your Twitter account, (or get a Twitter account.) Follow the Ask Spectrum page here:
https://twitter.com/Ask_Spectrum?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
You will need to follow the page to send and receive replies. Copy and paste your request in your first topic in this thread in a Direct Message to the Ask Spectrum Page. Also provide your account information in the Direct Message.
Ask that this information be forwarded to the Engineering Department for your division.
Expect this process to take some time before the switch is made. This is not just flipping a switch. I would give this a good 30 days to get expedited, because this is going to involve a major head-end change. Make a note of this.
I would say that if Spectrum has not made the change to an HD signal on the box for the above stations in question by October 1st, 2018, you might want to contact the station themselves to find out what is happening, and why Spectrum in your market is showing HD channels on the app, but not on the box. I would give Spectrum 30 days, before expecting any change.
If you have an HD box and an HD set, and the app is in HD, so should the station on the box be HD. Be advised that this will take time.
Satch