Jmroeiii wrote:I want a new cable box now. I cannot handle any of my problems anymore and the seemingly lack of ability by TWC is frustrating. This box, the Scientific Atlanta DVR 8300 HDC, is extremely slow. It takes 3 seconds to open the TV guide after pressing the guide button. It feels laggy to use, the box does not keep up with the buttons being pushed on the remote. Sometimes it's so slow that me and my family would end up mashing the Guide button many times until it finally responds, only to go back to the channel because the button was pushed one too many times. This box is so old that the interface isn't even widescreen because it's a technical limitation, who would have thought that would happen to 2006 hardware in almost 2016? A 10 year difference! The box is so old that it doesn't support the new On Demand experience that's cloud enabled or some marketing that TWC keeps pushing around now, so not only can we not use the new, vastly better UI but we also don't get to access the features that are being advertised. Why is Time Warner Cable so behind with equipment? The devices need to be swiftly laid off, I mean even Comcast has a better/modern cable OS, and experiences like mine is exactly why more people are "cutting the cord" and are using solutions that actually work and doesn't empty the wallet like Netflix and Hulu.
I expect to see replies about how I should exchange the box into my local TWC "Store" for a newer one but countless times after requesting a new box for about 5 times now I'm told that the one we have is the latest one. I stopped bothering when the last time we expected a new box, they instead thought that we wanted a DVR box, and gave us an older, louder, and heavier box... aka the one we currently have. The rep then proceeded to say that this is the best box they have and that even they use it inside their office while pointing to the same box on the wall.
I don't know how they manage to use it and not notice any major lag. On many online forums, people with similar models like my cable box have the exact same issue, yet nothing has changed. Meanwhile, a family member who moved to a new home two years ago received a newer cable box after signing up for TWC- and it has the widescreen HD guide, the new On Demand service, and best of all, it is very fast and smooth to use. That's the cable experience I want. And my local TWC store is denying me that by claiming they don't have anything newer, when I believe that is where my family member picked up her's. That cable box I believe is a Cisco 4742HDC.
I know this may be unwarranted and will look like a misdirected rant, given how all of you can't directly help the situation. However, I've seen TWC techs, even staff on here helping people and I hope that one of them can manage to resolve this situation. We've been considering going DirecTV for some time, and I feel like this might be my breaking point for switching services. Any help will be appreciated. Thank you for reading this.
Hey!
I felt your pain! Don't go to the TWC office. Just call TWC or send a PM message to this link
- A much faster guide
- True 16x9 HD graphics on all screens
- Advanced Search
- Expanded Storage
- Cover Art for Movies, and TV Shows
- An On Demand Portal channel that can be accessed with one button on the remote. (Includes cover art for shows and movies.)
- Three to six times more storage over the SA DVR's.
- Improved DVR Manager, allowing for the ability to delete multiple shows at once.
The Cisco, Samsung, and Arris boxes all have the new guide and it is awesome! Contact TWC for a service call and say that you need a newer model box. I like the Arris very much! You'll be shocked at the difference in speed and features!
Oh yea, what
Satch