wrote: Thanks for the prompt reply Satch. Here, to the best of my abilities, are the answers to your questions.
1.) What is the make and model of the cable box you have now?
technicolor 9865HDC
2.) Were all the same makes/models of boxes involved in the box swaps?
No, the new box is a different make/model. I do not remember the make of the original
3.) Do you have your box outputed to it's highest native resolution?
Yes, I had checked that previously and the tech also checked that.
4.) Can you provide a screenshot of the Macroblocking?
Yes, two photo's are provided. Both scenes from a movie on OvationHD
5.) What have the techs said about the quality of the picture?
Tech agreed that picture quality was not good in some scenes, as I've described.
6.) Does the Macroblocking occur on one channel more than others? At certain times of the day, more than others? Or is it random? My guess is that it is worst involving high speed sports events?
While I cannot state for certain, it does seem somewhat worse in the evening hours, on all channels. You are correct that high speed scenes in general are the worst offenders.
7.) I wonder if there is a cable box setting or a picture setting that has been overlooked?
If there is, I can't find a setting I haven't tried tweaking both on cable box and tv. Spent almost an entire evening going through different permutations of settings to try and correct this.
8.) Have you always had this problem with Spectrum Cable?
No, this issue seems to have cropped up about 5 or so months ago. No new equipment was installed, nor were there any events ( e.g. electrical storm, etc) at that time.
9.) Where are you located? City, State, Zip?
Troy, NY 12180
10.) What guide do you have on this list?
ODN Guide is what we have.
Thanks again for any help you can provide with this!
Oh Man!
Those pictures do look horrible! Since you have had multiple, techs, box swaps, line checks and the whole 100 yards. Let's see what a moderator recommends. I think that there is some problem in your node someplace. A moderator might ask you to PM some account information and get a ticket opened on your account. This REALLY should be expedited to a Techical Operations Supervisor in your area. They take node issues VERY SERIOUSLY. The account notes should say that the repeated tech visits, box swaps, and signal checks show no problems, but the techs note the bad pictures. This needs to be expedited to Tier 3 support.
Thanks for the screenshots! Keep us posted! But make sure that any account information that the mods may need goes through PM only.
Satch