wrote:
Thanks Satch, appreciate your input on this! Do you think I need to call Spectrum myself and request Tier 3 Support or is this something they should do with just another regular service call on my part?
Greetings,
We only offer limited mod support at this forum on weekends. My recommendation would be go to Twitter and get a Twitter account or log in if you already have Twitter. Follow the "Ask Spectrum" page here so that you can send a Direct Message to them with your account information. Here is the 24x7 Ask Spectrum Site on Twitter: https://twitter.com/ask_spectrum?lang=en
In your DM state the following:
1.) You have had picture break up and macroblocking for several months
2) Line-checks, signal checks, and box swaps with multiple tech visits have not solved the issue. You can even send the link to this post in your DM.
3.) Provide your account information.
4.) Say that techs think it is a problem in your node.
5.) Have them open a ticket on your account and request that your problem be forwarded to a Technical Operations Supervisor in your area. A bucket crew may be needed in your node to investigate and fix this.
6.) If they want to do ANOTHER service call, let them, but don't reboot anything for six hours prior to your tech visit. Do not reset any boxes, modems, or routers prior to your tech visit. Doing so will reset the error codes on your equipment back to zero, and the tech needs to see the error codes. They may have to initiate one more service call to get this expedited. You want this looked at by at least Tier 3 support.
7.) When this gets resolved, get some kind of credit or compensation. (Free On Demand Movie Coupons, a free movie channel for at least 1-3 months, something.) This is because of this going on for so long.
Note that you can't do #7 until this gets fixed. You can keep us posted here! Good luck!
Satch