Re: bad service

---

grandmalorie wrote:

had a cable line run to the garage.  they were supposed to bury the line within 10 days, didnt happen, called last wednesday was told they were coming that day, they did not show up.  called thursday was told they were coming that day, they did not show up .   am seriously considering dropping time warner

 

---

Greetings,

I would recommend getting a support ticket opened on this through Direct Forum Support.  Please send a PM to  with your name, phone number, and account number mentioning that a line burial has been requested three times and no one has shown.  Please keep communicating with them through this method until this issue is resolved.  Through the Direct Forum, they can look and see what the issues was where the linesperson did not show.  This needs to be resolved.

Satch