wrote: Hello,
I have already swapped out 2 boxes this week, due to heavy pixelating/now not even working. We replaced the coax cable, and our other equipment is working fine (phone, other dvr boxes, & internet).
Boot sequence: BOOT-->OCAP-->7:03 (incorrect time)-->ALERT - NOT TUNABLE
At a total loss on this problem. Any help is greatly appreciated.
Greetings,
Pixilation is almost never a box problem, but is a signal problem. Set up a service call to check your signals and drop line. Specify this in the work order. Avoid rebooting any boxes, modems, or routers, for at least six hours before your service call. Box swaps will NEVER solve signal problems, and as you are on your third box, the tech must check your signals and lines. The Arris 3600 is a great box! You have a signal issue. Your pixilation /signals are really bad. The box is saying "Not tunable." Your line drop needs to be checked and replaced. Inside cable wiring as well.
Satch
