wrote: Ive been through tech calls techs coming out testing eveything and they tell me they see no issues. Now when i request that they check the run from the main line they WONT do it! I have the most issues when the weather is windy or wet outside.
Gladstone Missouri 64118 house
internet and cable
Arris MTA
NetGear (ill have to get the model number)
ive done a couple speed tests the first test was 97 download 11 upload second was 102 download 9 upload.
I have my netgear router run off a 6' ethernet cable from the modem. My internet will just randomly drop anytime of day however it seems to really give issues between 6pm to 1-2am.
The cable is ran from the main line about 150' or so straight to the grounding block then into the house to a two way splitter then one to the cable box and the other to the modem. ive replaced the line into the house off the grounding block and replaced the 2 way splitter. None of those changes have made a difference.
My concern is the splitter,
Splitters can reduce signal strength and quality from 50-90%. If you could find a way to drop the splitter and do a direct connection to equipment, that might improve, if not solve your issue. I have seen and read cases where the splitters are the main causes of drops.
It baffles me why Spectrum won't check the main drop line? That's the first thing that they do in a signal test. What is your city, state, and zip? My first recommendation would be to remove all splitters. How about neighbors in your area, are they having issues? No way that Spectrum at least in my market would let a problem like this go on for more than a week, let alone three years! Something is terribly wrong here!
First remove the Spitters if you can, than unplug everything for about five minutes and do a reboot of all your equipment. We have to get the splitters off of the equipment to get the best results here.
If you are still having problems after the removal of the Splitters, I would PM your account information to one of the mods, and look at getting this issue expedited. Refer them to this thread. By the way, any neighbors in your area also having issues? We have to get this fixed for good!
Satch