wrote: Did all the troubleshooting. There was no issues uptil yesterday. This started happening after an outage was over. Technician is coming on Monday. Before that I am trying trying to see whether this is an issue with the 2 year old Modem. Thanks for help.
Service: Spectrum in Guilderland, NY - 12084
Type: Internet Only
Puchased Speed: 100 mbps
Nov 08 2019 16:11:55
6-Notice
I401.0
TLV-11 - unrecognized OID;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Nov 08 2019 16:11:55
5-Warning
Z00.0
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:16
6-Notice
N/A
Cable Modem Reboot due to T4 timeout ;CM-MAC=xx:xx:xx:xx:xx:fd;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Nov 08 2019 16:11:04
3-Critical
R04.0
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
Downstream
Bonding Channel Value
Channel ID
17
18
19
20
21
22
23
24
Frequency
627000000 Hz
633000000 Hz
639000000 Hz
645000000 Hz
651000000 Hz
657000000 Hz
663000000 Hz
669000000 Hz
Signal to Noise Ratio
38 dB
38 dB
38 dB
38 dB
39 dB
39 dB
39 dB
38 dB
Downstream Modulation
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
-4 dBmV
-4 dBmV
-4 dBmV
-3 dBmV
-3 dBmV
-4 dBmV
-4 dBmV
-5 dBmV
Upstream
Bonding Channel Value
Channel ID
90
Frequency
24200000 Hz
Ranging Service ID
15611
Symbol Rate
5.120 Msym/sec
Power Level
57 dBmV
Upstream Modulation
[3] QPSK
[1] 16QAM
[2] 64QAM
Ranging Status
Success
Signal Stats (Codewords)
Bonding Channel Value
Channel ID
17
18
19
20
21
22
23
24
Total Unerrored Codewords
184189002
184197309
184206462
184178655
184170572
184172526
184172719
184176260
Total Correctable Codewords
13
0
0
0
47
12
49
13
Total Uncorrectable Codewords
675
543
482
549
1474
633
1426
739
Sup?
Sounds like signal corruption affecting the modem. You should avoid rebooting any boxes, modems, or routers for six hours prior to your appointment, to avoid a reset of the error code signals, so that the tech can see any fluctuating on the line. Resets of equipment will put error codes back to zero, and you don't want that.
Satch