wrote: Hi Satch!
Don't know why you saw only triangles; I see the actual photos on my post. Oh well, it's sort of academic anyway...
Don't know if you saw my reply to Julia's post but the reset didn't do anything. I find it strange that it's only one channel. However, the fact that it happened on two different boxes (of the same make and model) would lead me to believe that it's a fault in the box (software or hardware).
I'll wait to see what she suggests before I put Spectrum on it one more once.
Thanks for your help!
My advice,
Don't do box swaps unless you absolutely have to do that. You never know what you are going to get in a swap or an exchange!Reading the symptoms of your post information suggests that this is a hardware bug OR a listing bug with the Spectrum Guide software. A swap may likely not only NOT solve your problem, it may open up a new set of problems.
Since you also have not reported any pixilation or picture/sound drop outs happening consistently, we can rule out the signal issues. Box swaps will NEVER solve bad signals. Signal issues are related to problems with inside/outside wiring, the main drop, or something in your node. Sometimes signal issues can be the main junction box further down your street. I would suggest setting up your recordings (both individual and series recordings) to "Delete When Space is Needed." You only have 5% of your DVR storage being used, that's nothing! The modern boxes are 1 TB storage device with space for a solid 100 hours of HD programing. You have nothing to worry about!
Constant reboots or resets of equipment have a greater chance of messing something up than improving performance. If you don't see an improvement after a MAXIMUM of two reboots within a small time frame, something else is wring. I have gone more than six months without having to reboot my box, Sometimes the boxes/modems/routers may reboot overnight between 12am-6AM for maintenance or software updates, But this is a once in a blue moon thing, If this is happening every night for more than a week, you need to contact Spectrum and if they are not saying on Voicemail that they are doing maintenance or have an outage in your area, than I would set up a service call, but remember, not to reboot any equipment for six hours, prior to your tech vist to avoid a reset of the error signals.
Too much potential risk of problems with swapping equipment or needing to constantly reboot just for one channel. If your storage space gets up to like 75% used, or more channels start showing this behavior, I would be concerned, but not for one station. This is a listing or software bug related to the new Spectrum Guide. It just isn't widespread enough to cause concern for Spectrum to open a ticket on it. At least three people have to report the same problem in a given area in order for escalation of an issue to be given high priority. I have been involved with Cable since 1985, and have a good idea of how these things work.
Satch