wrote:
Latest developments:
The guide is now working as it should with no delay. No idea what changed, but I did get an automated call about a "recently resolved service issue."
On Demand content works without any issues. Tech hasn't come yet, but not sure if there's still a need for a tech appointment.
My recommendation,
Keep the appointment. But tell the tech that you "don't want the box swapped." The Arris 3600 is a great box with 6 tuners. The World Boxes that they are now replacing them with are only 4-tuners, and a lot of customers prefer the older and more reliable ODN cable guide over Spectrum Guide, which you will get if you swap the box, so don't.
Ask the tech to check your drop line and signals just to make sure that your residence is OK, to verify that everything is resolved at your place. (So that you don't have to go through this again in a couple of weeks.)
Satch