Re: Never have I ever experienced something as wretched as this company's internet

Hello,

The problems described by both posters indicate an issue with the incoming signal and would require a visit by a tech to check and your drop-line, and very likely the main junction box on your street.  Please set up a service call for a signal and drop-line test by sending a PM that includes your account information.  (Name, address, phone #, and account number.)

Send this PM with the above information to .  The tech will replace and update equipment if needed both outside and inside the home.  Non-rented computer equipment such as your own modem or router may also need updating.  Users will need a Doc Sis 3.0 modem for TWC-Spectrum's faster speeds and must also subscribe to that speed tier.  Wireless routers should be Series N or higher to get proper dynamic range.  First thing is to get your cable lines and signals checked.

Pixilated channels, loss of cable TV,  Internet dropping, phone service dropping will need your signals checked and drop-line replaced.  Please mention in the work order that you need a signal and drop line check because of Internet disconnects and cable picture drop-outs.

Both customers in this thread, need to get this done.

Satch