Champ39 wrote:Why is it tha we get no information any more on the guide for programs like Kimmel or other late night talk shows. We used to get the names of guests and music performers, now we only get, "Celebrity guests interviewed"... no kidding. We KNOW KIimmel will be interviewing guests, what I want to know is WHO is on the show so I can decide to record it or not or watch something else. All the late night shows now have the same "information", basically none.
I can't tune into three shows at the same time to catch the beginning when guests names are announced. Very annoying. Who do we complain to? There's never any information on how to get any answers to problems like this.
Greetings,
Gracenote is a Third Party company that handles the guide listings. The guide databases contain two formats:
The DETAILED FORMAT: Which provides program information including episode descriptions, actor names, airdates (etc.)
The GENERIC FORMAT: Which is used when the DETAILED FORMAT is not available . The Generic Format provides basic information only about programs, and is a back up system in effect, to try to prevent no data from being shown at all.
With the move to cloud-based storage the Detailed Format requires the guide data to be either on the boxes or be able to be downloaded from the servers. Newly installed boxes may use generic format listing data until the server data becomes available. This can take between 24 to 48 hours after a new or swapped box install. Many TV and data vendors use Gracenote listing data, not just TWC-Spectrum, so if the data problem persists, you would probably have to have TWC-Spectrum contact Gracenote to tell them that their listing data is not correct. You should wait up to 48 hours for the data to populate on its own. If the data is still missing after that time, try rebooting your box. If the problem remains, or comes back and the listings are still showing generic information, please contact TWC-Spectrum by sending a PM to
indicate the following in your PM:
- Your account information-Name on account, address, phone number, account number.
- The make and model of the box you have.
- The channel(s) showing the generic data and channel numbers.
- That you have waited up to 48 hours for the data to populate.
- That you have rebooted the box.
Than request in your PM that TWC-Spectrum report the generic cable box guide data to Gracenote.
Satch