kathystwc2 wrote:1. We can longer just turn on the TV and have TV now you have to select from a menu... this is NOT helpful if we wanted to see a menu we would push the menu button. You are making life more difficult.
2. My old favorites just showed me the programs I was subscribed too and there is so much junk in there it is hard to navigate. Before I wouldn't be clicking on items that would eventually have a charge related to them but now they do. Now I have to go make a new favorites list for the programs I watch. What makes this even more difficult is that you just have the station and the call lettters so I have to go through my guide and figure out what the stations are before I can add them. At least at AT&T they would have a p in p so you could see what kind of channel it was. This is causing me major grief at the moment.
3. The DVR sucks but I have that in a separate thread.
I am just wondering if you can do any more to make my life miserable.
I am just a cat's whisker away from cancelling my TV service.
Some Tips:
1.) You don't have to wait for the menu to vanish. Just make your selection as if the menu is not there. Does that work? The menu goes away about 5-10 seconds after turning on the TV. The Menu button or Exit button will clear it at any time. Spectrum needs a menu on/off at set top box boot up in Settings with the next Guide update, OR have the boxes boot up without the Menu at all. Allowing the menu to be accessed via the Menu buttons or "A" button only (For Access Menu.)
2.) Did this update wipe out your Favorites List? This should not have happened. Press Guide Twice, and select Favorites. Your Favorite Channels in the Time Grid should be there from the previous guide version.
3.) If you don't like the Sort by Network option as a filter for the Time Grid, press Guide twice to select a different filter. My favorite filter is Subscribed, showing only the subscribed channels in your package.
4.) Bring back the Set Reminders to the Time Grid show selection options! They are now only in Settings and are more tedious to use.
5.) Make the search option for Premium On Demand Movie Channels more like the Video On Demand Portal Channel when the On Demand button is pressed. on the remote The VOD portal channel offers a great search keyboard, but that keyboard is missing from the On Demand Channels such as HBO, Showtime, Cinemax, Epix, (ect.)
6.) On DVR Manager Screens, allow the shows and series to be organized by the day that they are recorded by the customer for easier playback. With this update, customers have to scroll through endless series lists to find the show that they have recorded. It raises the question, why do customers want to know the series number for a show in the first place? I can see that this would be valuable for a first run series, but for shows that are 20-50 years old, why would this make a difference? Perhaps an option to either sort DVR shows by series or by recording date might be a helpful option in a future guide update?
7.) Keyboard listing data is not complete on the boxes with the cloud-based guide. I already gave specific programing examples of this earlier in the thread. (The GSN's 1970's version of Match Game missing from advanced set top box searches, and Spectrum TV's websight searches accessed through "My Account.") The legacy SA boxes, which run a watered-down version of the Navigator Guide, have only a title-search keyboard, but the listing data is complete.
8.) Shows with more than one program in a DVR folder often will not playback. Two workarounds:
A.) Watching the Program i.e "Watch Now" logged into My Account.
B.) Finding the show in Search on the advanced set top box, go to Filter the show by DVR Listings only, and play the show that way.
Satch