dstoffa wrote:
dw1 wrote:I got a copyright violation notice from Spectrum that I find suspicious for several reasons:
1) In the email title, Spectrum is misspelled as Specturm
2) There's a placeholder where my account number should be.
3) I'm very certain that nobody has been downloading anything illegal under my account.
Here's the text of the email -- is this a legitimate email? If it is, I'd suggest fixing the errors that make it look like a phishing attempt (misspelled company name in the title, broken account number placeholder.)
-----------IMPORTANT NOTICE FROM SPECTURM
Account Number: #{Account Number}#
Dear Internet Customer;
It has been brought to our attention that your Internet service was recently used to improperly copy or share copyrighted content such as music, movies, video or software using Peer-to-Peer or Torrenting software.
As an Internet Service Provider, Charter Communications, doing business as Spectrum, is obligated to comply with copyright laws, as expressly stated in our Acceptable Use Policy (AUP): help.twcable.com/twc_misp_aup.html. By using Spectrum’s services, you agreed to this AUP. It is possible that this activity has occurred without your permission or knowledge by a minor who may not fully understand copyright laws, by an unauthorized user, or even as a result of a computer virus. We encourage you to install security software that prevents viruses. As an Internet customer, security software is included free of charge with your Internet service. To download security software on your computer, visit timewarnercable.com/en/support/internet/step-by-step/mcafee-antivirus-and-family-protection.html.
Please take immediate action to stop this unauthorized activity. Repeated violation of Spectrum’s AUP may result in remedial action, up to and including suspension of your Internet service.
If you believe that the notices you have received are mistaken, or that the activities that are complained of are not copyright violations, you may submit a counter-notification. To submit a counter-notification, please email SecurityCR@charter.com or call the number below and talk to a Security Specialist.
We have not shared any information about you with the content owner, nor will we unless we receive a subpoena or are otherwise required to do so by law or if you choose to file a counter-notification.
You can learn more about this alert and copyright violation by calling 1-855-222-7342, Sunday –Saturday, 6AM – 11PM MT.
Sincerely,
Charter Communications
Customer Security Operations Center
The contents of this e-mail message and
any attachments are intended solely for the
addressee(s) and may contain confidential
and/or legally privileged information. If you
are not the intended recipient of this message
or if this message has been addressed to you
in error, please immediately alert the sender
by reply e-mail and then delete this message
and any attachments. If you are not the
intended recipient, you are notified that
any use, dissemination, distribution, copying,
or storage of this message or any attachment
is strictly prohibited.Check the email headers. How this is accomplished depends on your email client. The "FROM" address may have been spoofed.
If a copyright holder filed a complaint against you, they'd have specified the content which was being shared.
Smells phishy to me... Not enough detail to take it seriously..
Greetings,
I would make the message as Spam and than put it in your Spam folder. This removes the message from your Inbox and also reports the message to your email provider to help improve its Spam Guard. Don't download anything from that email link. Don't call any Spectrum numbers on that email. Report it as Spam and you can move onward.
Satch