---

 wrote:

Just one final post on this thread forr closure and to wrap things up, as I'm no longer a Spectrum Mobile subscriber.  Yesterday I returned to Verizon.

 

The final straw that pushed me over the top was a phone-tag interaction I had with the local Spectrum "Community Service" (i.e. bulk contracts) sales person we've been dealing with during our negotiations for the new Spectrum contract fo provide TV and internet to all 125 units in my condo building through our HOA. We previously had a Time Warner bulk contract that was grandfathered in  until its expiration when Charter bought TWC here in SoCal.  So these negotiations have been going on for several months.

 

Anyway, yesterday I happened to have two voice messages from him on my home phone answering machine (on my Spectrum Voice landline but not using Spectrum Voicemail on this landline, instead using my own physical AT&T answering system using a base station with corded handset and two cordless satellite phones in chargers elsewhere around the house. Lo and behold, both of his messages showed as "Wireless Caller" during the playback of his messages on the physiucal answering machine (which is digital and has a lovely large and bright and readable light-bluish back-lit display screen with large black characters).  They also would have shown as "Wireless Caller" during the actual call, had I been home to pick up at that time before the answering system picked up.

 

I laughed loudly, as it's clear he was obviously using his own corporate-issued Spectum Mobile cell phone to call me.  I was a random called party who didn't have his phone number in the 100-entry directory of my physical home answering system, so what got displayed on its screen and stored in the recorded incomingvoice  message was the plain ordinary caller-ID info provided through his call to me.  And it showed "Wireless Caller".

 

I would never have answered had I been here when he called, as his cell phone number is from an unrecognizable 951 area code I am totally unfamiliar with. Looking for a name to give further guidance as to whether I would have answered I saw "Wireless Caller". I absolutely would NEVER HAVE ANSWERED HIS TWO CALLS TO ME REGARDING OUR SPECTRUM HOA BULK CONTRACT!!!

 

Anyway, that was it. So I've pulled the trigger since I'm within my 30-days of optional "buyer's remores" . I'm returning my new Spectrum Mobile S10, and have let Verizon's "win-back" people welcome me with open arms.  Yes, it will once again be somewhat more expensive per month thatn $14/GB with Spectrum Mobile  but I will also once again have (a) "readable Voicemail", which is what Verizon calls "Visible Voicemail" for an extra $2.99/month which I gladly pay, and (b) my name showing as caller-id instead of "Wireless Caller".

 

I guess competition is heating up now, so Verizon had some great promotions. This made my mind up in an instant, so there was no motivation to BYOD (which they currently support with a phone that's compatible on the Verizon network, as the Spectrum Mobile S10  would have been, just with a new Verizon SIM card which would have been free). So I'm getting a brand new S10 from Verizon.

 

The "win-back" people gave me a $200 credit (as a pre-paid credit card mailed to me) just for "coming back". Then there was a $100 trade-in (in 24 monthly credits off the purchase price of my new Verizon S10) on my 3-year old S7 which I had to give to them. I'd kept it with my Spectrum Mobile purchase as they were only offering me $50.

 

The "win-back" people also gave me another $300 discount promo currently being offered, again in 24 monthly credits off the price of the new Verizon S10.  So that means the new $900 Verizon S10 only coast me $500 with the trade-in of my S7.  Obviously negative incentive to BYOD my Spectrum Mobile S10 when I could step into a new Verizon S10 for $400 less.  And get (a) "readable" Voicemail and (b) my true name as caller-ID, for a monthly service price that is admittedly about $30 more than it would have been with Spectrum Mobile.

 

But I'm happy again. And that's worth money to me.

 

So, no more reason to complain here. I can't wait to call back the Spectrum sales guy on our HOA contract and tell him about "Wireless Caller" as his caller-ID, in case he wasn't aware of it. I never would have picked up! And that's exactly how I felt when my sister hung up on me the other day.

 

I really think this could be a major marketing issue for Spectrum Mobile as word gets out about the absence of BOTH of these calling features/services, as Verizon may simply not be able to solve this (for free or for a price) for sub-leased Verizon network sub-providers like Spectrum Mobile.

---

Good points!

But I bolded the last one because it is of most importance.  I forsee this as a problem with Spectrum Mobile as well.  Not sure how to solve, because since they are partnered with Verizon, the solution is in Verizon's hands.

Moral of this thread.  If you want names to over-ride "Wireless Caller." You must put the caller's name and number into your phone directory.  Or go with an exclusive mobile phone provider, who will provide Caller ID name either out of the box, or for a small monthly premium fee.

Satch

---

 wrote:

Fox News Channel and Fox Business Channel have muted audio on my Spectrum Cable in Southern NYC. All other channels have normal audio. Why?

---

Hey Sound,

This happened to me once last year.  Check your Second Audio Program (SAP option) on your cable guide and make sure that it is turned OFF.  If there is no SAP on a channel, often the sound will be muted when SAP is turned on on the cable box.

I have the ODN Navigator guide and all you do is press A on the remote:

Now make sure that SAP audio is off, by making sure that the second option reads:

"Turn on SAP."  If the option says, "Turn off SAP."  use the down arrow key or press #2 to turn off SAP.

I don't have the New Spectrum Guide or I-Guide, but the check is the same in that you want to make sure that SAP is turned off. 

Satch

---

 wrote:

As the subject states, 3 to 4 a day. iPhone XS. I've had this number with SM for about 6 months, never had this many in the beginning. I know I can block calls through iOS, however I would rather not have my phone ring at all. Can anyone reccomend a *FREE* app that will stop these?

---

Is Spectrum's Nomorobo offered for Spectrum Mobile?  We have it for landlines and it is AWESOME!  I have seen Nomorobo's website where Nomorobo is offered on mobile carries for a small fee, but not sure if Spectrum is part of that plan yet.  Anybody know?

Satch

---

 wrote:

I bought a new TCL, series 5 TV and having issues with Spectrum's DVR guide. I'm not trying to go throught spectrum app, but just through the cable box itself. The normal guide menu I've noticed is now centered, but is smaller as it doesn't cover the whole width of the TV. I can live with that, but when I view my DVR recordings, it shows up blank, but has the % full off to the right. If I hit down a few times and then go up, and can start to see a few lines of recorded shows. But if I try to click one of those it takes you to the next screen (where you can pick episodes), but I can't actually see anything or click anything to watch a show. The only way I've found around this is using the app on my phone and telling it to play DVR to the TV screen. What is happening?

---

Hello,

To help with this, we need two things that would be of great us to us:

1.) The make and model of your cable box?

2.) Screenshots of your guide.

 Spectrum has three different guides out in the field:

A. I-Guide.  The oldest guide.  Reliable, but dated

B. ODN-Navigator- A newer reliable guide from the legacy TWC/BHN systems that is very good as long as you have a modern box.

C. New Spectrum Guide- Spectrum's newest cloud based guide.  It has some bugs, and some customers don't care for it, but it is modern, and getting better with updates.

At any rate, show us some screenshots of your cable guide. than we can use these as a guide to determine better what you are trying to accomplish.

Satch

---

 wrote:

So for some reason I got slammed today with calls from my home phone number to my home phone number.  This is a TWC/Spectrum land line. So for example if my home phone is (414)123-4567 the incoming calls show caller ID (414)123-4567. I know this is the new favorite trick of scammers.  

 

What I was wondering is if I use Spectrum’s blocking tool to block my own phone number will this cause any problems.   I just don’t want to cause any unintended consequences with voicemail or anything else.  No one ever calls themselves right?  I just want to avoid any infinite loop type of problems. 

---

No problems should be found,

Just turn on "Nomorrobo" and say yes to "Answer Anywhere."  You will need to allow the phone to ring once to be screened.   (in rare cases, twice.) Nomorrobo will drop the spammer/robocall after the first ring so that the scammer can't leave a message.  Set this up in "My Account"  Home Phone Settings.  Be sure to save your changes.

If you also have Spectrum CATV, you will see the number on the Caller ID screen, but the call will be dropped before they can leave a message, so you won't see the number on your Caller ID phone.

Nomororobo should start working right away, but give it up to 12 hours from the time that you activate it on your line.  It's free and works great!

Satch

---

 wrote:
We have started getting as many as 25 calls a day from “Microsoft” on our home phone. The caller ID shows up as our home phone number. What can we do to stop these calls. We are on the national no call list.

---

Hello Mr. K,

Activate Nomorobo, a free service from Spectrum for landlines that stops annoying telemarketers/robocalls from leaving messages after the first ring of the phone.  The system hangs up on them after the first ring, so that they can't leave a message and bother you anymore.  It's outstanding!

To activate Nomorobo:

1.) Go to "My Account" with the same log in information that you use at the forums.

2.) Go to "Home Phone" (Spectrum Voice) Settings.

3.) Find "Peace and Quiet" and move the "Nommorobo" selector to the "On" position."

4.) Select "Yes" to "Answer Anywhere" and any prompts needed for actibation.

5.) That's it!  Calls that are Robocalls and Spammers will no longer be able to leave messages after the first ring, sometimes it takes two rings, but never more than that.

6.) If you have CATV from Spectrum, the numbers will still show on your TV Caller ID on TV list, if your box has that option turned on.   However, your phone Caller ID will drop the number, and you will not know that they called.

Nomorobo will always allow calls from schools, hospitals, weather emergencies, and doctors offices.  Allow up to 12 hours to activate, even though it should start working right away.

Satch

---

 wrote:

For the past few days we have been unable to watch MSG and NBCSN on our TV, however I know that we get them because I checked our plan and I can watch them with no problem online with Spectrum.  Every time I try to go to either of those channels it takes 30 seconds to a minute to switch from what ever channel I am currently on and then it shows a message that says "Unavailable at this time. Try again later."  Is anyone else having this issue?  I thought that the hockey games might be blacked out in our area for some reason, but since I can watch both channels online I don't think that is the case.

---

Yes,

A signal issue could be tied to just one or two channels.  If the problem persists, get a tech out for a signal and drop line test.  AVOID REBOOTING ANY BOXES, MODEMS, OR ROUTERS FOR SIX HOURS PRIOR TO YOUR TECH VISIT.  Reboots will cause the signal error codes to be reset.

When the tech comes, have him tune to each of those channels to get a signal reading.  Swapped boxes will never solve bad signals, so you have something such as a poor cable connection, a problem with your drop line, or a further problem in your node.

Satch

A general guide for all regarding On Demand:  (Mods might want to pin this.)

1.) On Demand episodes and movies are managed by the stations and studios as to when they become available. NOT BY SPECTRUM! TV shows are generally offered within 2-5 days after airing. Generally only episodes that go back a couple of weeks in a series will be offered. On Demand is NOT a permanent series archive for seasons of shows. It is designed to be "Catch Up" for shows that you missed over a period of a few weeks time.

2.) Movies are released by the studio, usually within a few months after being in the theaters. Prices are generally the following:

1. A NEW On Demand Release $5.99 per showing
2. An older film that's been around for years $2.99
3. Same Day as DVR Release $9.99

Movies are offered for unlimited viewing for a period of generally 24 hours. Some films will allow up to 48 hours. You are able to pause, rewind, play, stop the film as much as you want for the duration of that time.

3.) There is another type of On Demand called FREE On Demand. As long as you subscribe to the base channel in your package, you will get its on Demand content for free. New episodes, shows, and free movies are added weekly.

4.) There is also PREMIUM On Demand, which means that if you subscribe to a commercial free-uncut movies premium channel like HBO or Cinemax, you will get its On Demand Content for free.

There are no limits for how long you can watch any Free On Demand or Premium On Demand so long as you subscribe to the main channel in your package, and the management of that channel offers the show on the system.

5.) Than, you have special events Pay Per Views, which are a one-time charge to see a boxing match, wrestling, MMA or concerts. This is a set showing a live event that can range from about $60-$75. DVR users may or may not be able record PPV's, this is determined by the promoter of the Pay Per View.

6.) To access On Demand, you would press the On Demand Button on your Remote Control, or tune to any On Demand Category channel from your guide's Time Grid and follow the category prompts on-screen for what you want to watch.

7.) On Demand is like a live transmission of shows, and sometimes, often overnight, you may get error messages and not be able to watch. If this has happened to you for more than a week and is consistent you will need to contact Spectrum for a signal and drop line test: Regarding this tech call:

1.) Don't reboot any boxes, modems, or routers for six hours prior to your service call. Reboots will reset the error codes, and On Demand problems are the first sign very often of signal or line problems.

2.) A swapped box WILL NEVER solve bad signal problems relating to On Demand, or anything else. Bad weather, animal chews, old outside/inside wiring can cause On Demand to fail or be sporadic. A tech would need to be dispatched to check your signals, inside/outside wiring, and line drop.

3.) After six hours of not rebooting anything when the tech comes, subs would than need to tune to any On Demand channel that is not playing so that the tech can take a signal reading of that channel. Mention to the tech any error message signal codes that you have seen.

Satch

---

 wrote:

In Kansas City, starting on April 20, all channels have UNAVAILABLE. Did a reboot thru the guide and unplug/replug the cable box. Still UNAVAILABLE for everything.

Any ideas on what's going on?

 

No problems on viewing programs,  just the Guide.

 

Cable box - CISCO DVR Model 8742 HDC

---

Hello,

Please list your zip code, so that mods can check that area for TV issues with the guide.  Other recommendations would be the following:

• Could be a guide listing update. Wait til like 5PM tonight and see if anything changes.
• You could also call and see if there is a voicemail message about the guide about the guide being updated. You don't need to talk to a rep in that regard.
• Check On Demand, is that working?
• Can you do B-button searches?
• Are neighbors having the same problems with their guide? Of course, those with Spectrum Guide may not have their listings down.
• Usually we would set up a signal and drop line test if it stays out later today. You would need to set up a service call and avoid rebooting any boxes, modems, or routers for six hours to avoid a resetting of the signal error codes back to zero. Swapped boxes will almost never solve bad signals.
  

Satch

---

 wrote:
I have one of the newer dvrs. I have found it is not possible to delete a show off the series priority list when the show is no longer airing. How do I delete this off the priority list? Don't tell me to do it thru the scheduled recordings because the show isn't on anymore. Help!

---

Hi,

This could be a bug with the new Spectrum Guide.  My guess is also that you have the new World Box DVR. (No clock.)  Post your city, state, and zip.  What's the make and model of your box if known?  Also, if you can, post a screenshot of your guide screen when you try to delete a  series and tell us what is not on the screen that should be there?

Satch

---

 wrote:

Note the top llne of the OP. The update problem self-healed.

---

I saw that.  Thank you!

OP can mark this issue as "solved" so that we know it's been resolved.

Satch

---

 wrote:

So just noticed this .. I have a 210  box ... I'm only getting resolution of 720P .. is there some sort of manual control for that? If so sounds lame .. all other devices (ROKU, DVR player) all display at 1080P ...

---

Hello,

Are you running the new Spectrum Guide? Or a different guide software?

Satch

---

 wrote:

No idea .. how would I tell .. and why would that have anything to do with resolution from the box?

 

---

Hello,

The guide software and boxes are very different.  Also there are very different steps involving each guide's menus concerning getting to screens to change things, like the resolution settings.  These are the three types of program guides below:

Spectrum Guide:

ODN: Navigator:

IGuide:

I have the ODN Navigator Guide and can help with that.  Researching this on how to change the Resolution Setting in Spectrum Guide.  Someone else may need to help with I-Guide.

Satch

---

 wrote:

---

 wrote:

So just noticed this .. I have a 210  box ... I'm only getting resolution of 720P .. is there some sort of manual control for that? If so sounds lame .. all other devices (ROKU, DVR player) all display at 1080P ...

---

Are you saying that live tv only outputs at 720p on ALL channels? The built in Netflix app only displays at 720p? Both?

 

Live tv via a set top box will not be 1080p on any channel. Some networks broadcast 720p while others 1080i, but none of them 1080p at present. Many of the individual network apps (and most all streaming services like Netflix) will give you 1080p or 4k depending on the network and show.

---

My cable guy just responded that on Spectrum Guide there is no native resolution pass through.

Satch

---

 wrote:

This doesn't necessarily have to be answered. Just something I find to be extremely annoying. Why can we not be informed when there will be a software update on our equipment? For the 3 rd time, we were watching a program, only for the software update screen to come up. There goes what we were watching, because it literally takes an hour. We saw what was changed. Go into dvr listings & it's little "crap" stuff like how they word "do you really want to delete this".  Personally I would rather they just make sure the dvr works properly, than to constantly change these little things that really do nothing to enhance it.

---

I agree Sweetpeat,

I have sent feedback to @AskSpectrum.  In the past I even posted in the forums.  "Give customers an email notice, a phone call, something the night before that indicates that there will be a software update or overnight maintenance done."  Haven't gotten a software update notice in about EIGHT YEARS!  It's ridiculous!

I have to manually call Spectrum and listen to their voicemail message when they do software updates.  What can Spectrum customers do to insure that they get notices about maintenance downtime and software updates?  What is strange, is that I have some cable friends in Wisconsin who actually got an email notice about the cable guide update last night.  These notices should be sent out to everyone, not just select customers.

No issues with the guide itself (ODN-Navigator 9.0)  the only critique I have is that the confirmation dialogue screens are too big in this release.

Satch

Hello,

If you are running the New Spectrum Guide (See Photos) on the Spectrum- 210 box, here is how to change the Output Resolution:

it is in the Setttings menu using the main menu it only allows 1 option to choose from: 480i, 480p, 720p, 1080i and you use a check box to pick one.

ODN-Navigator Guide Resolution change steps to follow.

Satch

---

 wrote:

The last few weeks my DVR has stopped recording. I've refresh and unplugged many times. Nothing has worked. When I hit select I get this:

When I hit record I get this:

 

I'm not getting ON DEMAND either.  All the wires are in place.

Any suggestions? Please help!

---

Hello,

There are a couple of things.  On Demand content is not recordable.  On Demand content is offered if the base channel is in your subscription package.  You can select to watch free On Demand as long as the channel is in your package.

You can select to watch Premium On Demand such as HBO, Cinemax, as long as you subscribe to those channels.  You can only record the base channels.

Movies on Demand.  Offer unlimited viewing of a show for $2.99-9.99. $6.99 is the average cost.  $9.99 is the cost of a same day release as DVD film.  You can not record this.

If a channel is in your package and you can not record, try powering off your box and unplugging it for 30 minutes just to clear everything out of there.  Now plug the box back in and boot up, waiting about 30 minutes for any updates to come down from the server.  Now try to record any channel that you subscribe to, and is NOT On Demand.

If the issue is not resolved following the above,  A service call will be needed for a signal and drop line test at the home.  The tech will need to check the signals and drop line to make sure that the DVR is getting good signals.  Most importantly, do not reboot any boxes, modems, or routers in your home for six hours prior to your service call.  Reboots will reset the error codes, and the tech needs to see the error codes.

if the tech sees that your signals, wiring and lines are good, he will need to swap the box.  Box swaps won't solve bad lines or signal problems, so they have to be checked first.

Satch

---

 wrote:

Have you had a tech come out to check everything? Sounds like a classic case of bad signals due to damaged coax, loose connections, water in the pedestal, old filters, etc.

---

Agree with Reds,

Firstly, you will need a tech dispatched to your home to check your signals and drop line.  As well as inside and outside connections and wiring.  Most importantly, do not reboot any equipment for six hours prior to your service call.  This includes boxes, modems, and routers.  Doing so will reset the signal error codes and tech needs to see that.  SWAPPED BOXES WILL NEVER SOLVE BAD SIGNALS.  All splitters should be removed as they also can interfere with signal strength.

If your signals, wiring, and lines from inside and outside the home are good, the tech will need to swap out the DVR.

Satch

Greetings,

The best thing to do would be to report those numbers to Nomorobo that are comming through.  Nomorrobo updates their database EVERY HOUR 24/7.  Contact them here:

https://nomorobo.zendesk.com/hc/en-us/articles/115003815572-Report-A-Number

You will need to log-in with a seperate account, or register with Nomorobo first to report the numbers if you have not aleady registered.

You can also contact Nomorobo's  Facebook Page for help here:

https://twitter.com/nomorobo?lang=en

Satch

 Guys,

I went into My Account and it said that my email was not activated, so I activated it. We will see if that makes a difference.  Also the email account that I have at My Account (My Services) is not the same as a second email account that I created for the Community Forum. But I use both of them.

I guess at the time under the old TWC regime, you could sign up for a separate email account here at the forum and at what used to be called My Services..  The point is that my primary email address at My Services is now activated.

Satch