Re: Prices keep rising !?

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nythoroughbred wrote:

I had my account readjusted on March 20 and was given a rate for the next 12 months. Billing has not reflected this and the customer service say that they are not bound to it. I have a recording of the conversation with the TWC rep assuring me the rates were valid for a year. I have been paying the amount owed according to the agreement, I keep getting calls about my service going to be cut off.

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Hello,

Same situation for you NYthroughbred,

Contact the  by sending a PM with your name, account #, and phone # to resolve this.  Note, that I am not saying that calling in is bad or anything like that, we are able to call in every year to get some kind of new rate. but often if that doesn't work, you might be able to get a lower rate by PM'ing the help forum.  Give them your account # and contact information and see what discounts to which you might be entitled.

Satch