Re: TWC internet out in charlotte all day 5/15/16
Bishop wrote:it has been hours and not internet wifi. Internet has been out often past two months. TWC refuses to offer customers an online status report for outages. we have to look at Twitter to...
View ArticleRe: Prices keep rising !?
Hippie776 wrote:Is there anything you can do to lower this price ??Hi Hippie, The best thing to do is send a PM with your name, account # and phone number to as suggested by moderator Julia. A rep...
View ArticleRe: Prices keep rising !?
nythoroughbred wrote:I had my account readjusted on March 20 and was given a rate for the next 12 months. Billing has not reflected this and the customer service say that they are not bound to it. I...
View ArticleRe: Prices keep rising !?
ryanfu wrote:I believe I can tell you why. TWC is racing to upgrade their network speeds in areas where AT&T are rolling out GigaPower and Google Fiber is installing their gigabit service. They...
View ArticleRe: Ascending Purple Lines Through Screen
Greetings, Does the problem go away when accesing a second video source on the TV, such as playing a DVD movie or video game? Try that. If the issue goes away when doing that, it sounds like you may...
View ArticleRe: Tired of Cable being turned off randomly. . . .
TWC-JuliaR wrote:The issue that you are referencing is something that happens on Switch Digital Video Channels. They are channels that are provided when they are requested. They do require the customer...
View ArticleI Can't Quote in either IE or Firefox
Hey All, The quote option is not working causing my replys to become jumbled at the top of the page where quoting would take place. In both browsers, the "New Message" circle just keeps spinning and...
View ArticleRe: I Can't Quote in either IE or Firefox
TWC-JuliaR wrote:If can log out and then try and log back in, see if you get the authentication error and write it down please. When you say you can not use the Quote option, do you not have the button...
View ArticleRe: $300.00 Gift Card Is A Joke
warpig23 wrote:Six Months And Still No Gift Card.After 6 MonthsOf Calls And Virtual Chats (and a lot of bull) they tell me i will not get a gift card.I am not eligible they told me.Cant believe all the...
View ArticleQuestions About TWC MAXX Upgrades?
Greetings, Can a TWC staffer please provide a chart or more information on what our maximum Internet speeds will be per package level once the Internet Speed Upgrade is completed for our area? I am in...
View ArticleRe: working on something?
GhostOpera wrote:Recently I have been getting T3 timeouts every now and then. This happens at night. Are they working on something? I'm just curious to why this is happenning as I rarely ever have...
View ArticleRe: More Channel Packages please!
SandyAnn58 wrote:I recently had to decrease the amount of my cable package due to the increase in rates (mine went up $30 per month, that is an increase of $360 per year, for NOTHING EXTRA). I simply...
View ArticleRe: working on something?
GhostOpera wrote:I don't think it's bad enough yet to warrent a call, but i will keep an eye on things. I did a reboot on my modem to see if it clears things up a bit. I should add that i get the...
View ArticleRe: politicians
hddanger wrote:Stop putting clinton on my signin page to my emailGreetings, You can get rid of all of those awful banner advertisement's with Ad Block Plus. Google the name. It is available for...
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Re: Please advise on my next step to correct horrendous speeds
agentx5 wrote:Ooooh pictures! Where does that green "grounding" wire go? Can you take a picture of what it is grounded to perchance? I want to add that I can definitely confirm you are having severe...
View ArticleRe: New phone
rusty630 wrote:Can't make calls on new phoneHi Rusty, Welcome to our forums! We need some additional information to further assist. Some questions: Is this a new TWC Digital Phone install? Or a new...
View ArticleRe: Please advise on my next step to correct horrendous speeds
sean126 wrote:Satch wrote:I agree with Agent, You can also open up a support ticket by sending a PM to @TWC_ForumsHelp with your name, phone number, and account #. Please mention your speed test...
View ArticleRe: DCX3600-M hard drive always spinning?
agentx5 wrote:Some models do spin down the hard drives after enough time of no usage of the hard drives. I know mine do this (I have 2 DCX3510M's)To understand mechanical harddrives better though,...
View ArticleRe: DCX3600-M hard drive always spinning?
Diff_1 wrote:I understand hard drives. In my case they would not be powering up and down constantly they'd only spin up once a week to record 2 shows that happen to be on the same day at the same...
View ArticleRe: politicians
hddanger wrote:Stop putting clinton on my signin page to my emailGreetings, You can get rid of all of those awful banner advertisement's with Ad Block Plus. Google the name. It is available for...
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