agentx5 wrote:Ooooh pictures!
Where does that green "grounding" wire go? Can you take a picture of what it is grounded to perchance?
I want to add that I can definitely confirm you are having severe packet loss issues on specific frequencies (which is more likely ingress leak, but also possibly an egress leak). We won't know for sure until we get out on-site and meter it (our techs carry a specialized meter tool that looks like an oversized calculator that can test thoroughput on specific frequencies). I have my suspicions as to what it could be, but it's just guess work at this point.
here are some facts:Upstream is ok (I was expecting to see an issue there too, but actually no). The 681 MHz frequency on the downstream is certainly having intermittent issues. These %'s for corrected and uncorrecteds are indeed "horrendous" and will definitely affect your internet's bandwidth/speed:
Unerrored 191,845,945 79.0837% Corrected 45,006,800 18.5529% Uncorrectables 5,733,311 2.3634%
I agree with Agent,
You can also open up a support ticket by sending a PM to
A tech needs to be dispatched to your residence for signal and drop-line tests and he can take a meter reading, replace lines/wiring, set up signal monitoring. The problem should than be pinged to your residence so that TWC/Charter can begin studying the issue.
Satch