wrote: Satch,
Trust me, my plan is not important. 100Mbit or 50Mbit are the numbers I never saw with Spectrum. I have both wifi and wire. The age of modem would be relevant if I experienced frequent disconnections, or log indicated some errors, or I could not reach e.g. 20Mbit. Right now, writing this response, I'm getting 0.3Mbit, and I had 4-5Mbit with the same modem 8 hours ago at 4 am (because nobody used the internet). I really do not understand what exactly tech can fix in my house, if the problem is not here.
Vlad
Ugghhh!
Set up a truck roll. And like I said, don't reboot anything for six hours prior to your appointment. This is not something that is going to be fixed over the phone or through Spectrum social media chats. You need a service call, badly. When you tech comes, I would like you to show him the graphic above.
You need signal checks, line-checks and wiring checks. Something is very wrong. Did you know that you can also set up signal monitoring from Spectrum? I would recommend that for two months. Let's see what going on here. Get this fixed. Please post back to tell us what the tech says and does. If the first tech does not fix this, get someone else out, but there is something very wrong here.
Listen, if you don't want to go through calling and the scripted "Reboot your modem" response again, you can contact a mod with this information by clicking on
The issue at your home could be your signals, trap, or drop line issue. All of these need to be checked and evaluated. I had Spectrum out to do put in a new main inside line when all my services were going bad. It turned out that the inside line was thirty years old and needed to be replaced. After that was installed, the drop and tap were good, but there was a small dip in the signal and they had to send out a maintenance guy to fix that. Field Techs come to the door. Maintenance guys stay out side and work on wiring, taps, and the cable infrastructure. The signal dip was due to a problem further down in my neighborhood. That's why you need an on-site service call to begin getting this investigated.
Satch