wrote: Thank you for answering. As I mentioned, I'm a network engineer. I can review trace and modem logs by myslef. Modem log does not show any critical issues. Trace is pretty stable, only list of internal IPs and rr.com domains is changing after renewing IP lease. Depending on the internal route and time of day, the speed vary from 1Mbit to 4Mbit. The obvious guess is: a) internal routing problems; b) network capacity issues. I will try to post it on FB.
Hello,
Best thing would be to get a tech out to check your Internet signals and drop line. You should avoid resetting any equipment (cable boxes, modems, routers) for six hours prior to your tech visit. This will avoid a reset of the error codes that the tech needs to see. Other questions. Do you rent a modem/router from Spectrum? If you have Wireless Internet, is your router Series N or higher for strong dynamic range? How old are the router and modem?
Are you on a TWC plan or Spectrum Internet plan? This is important because you can only get the 100MB plan depending on area, if you have Spectrum billing. TWC Internet only goes up to 50MB.
CAUTION- If you are on a legacy TWC Triple Play Package and are happy with it, still getting good prices, I would say don't switch to a Spectrum Plan, You will be paying more money in the long run and if you are a Whole House DVR subscriber, you will lose that service, as Spectrum only provides that on grandfathered TWC accounts. Additionally, once you switch to a Spectrum plan, you can never go back to a TWC plan, as the legacy billing plans are out of the system. Use care before changing plans.
However, if you only have Internet service from Spectrum and are on TWC-legacy Internet plan, I would recommend the upgrade. You should also have a DocSis 3.0 modem for the faster speeds. First though, I would get your signals checked out and use my recommendations above.
Regards,
Satch
