wrote: We are experiencingthe same problem with our remote. I chatted with support but they deny any recent updates and want to send us a new remote even though the buttons are working for other things. We will try calling Spectrum on Monday during regular business hours.
Greetings,
Since we have several people experiencing the same symptoms with the remote, can you provide the make and model of your cable box? Also the make and model of the remote control? Generally, if you press the arrow buttons and the cable button (CBL lights up.) brightly, the batters are good and the remote should be fine.
What is your state, city, and zip code? (For everyone replying to this thread.) The mods may need to investigate by opening a troubleshooting ticket. A lot of times, the level one phone reps aren't going to know about equipment updates in the past, unless it's an ongoing issue that shows up on their computer screens when communicating with a customer. We need to inquire if this issue is occurring in the same, or different division areas.
Thanks for this information.
Satch