wrote: Hello Satch are you here?
I just got message :
Thank you and we apologize for any service issue. We are unable to assist directly with business accounts. I have forwarded your issue to the local division for follow-up. You should be contacted within the next 24 hours with an update. I included the number that you provided as a contact number. If there is a better number to reach, please let us know.
Spectrum Social Media Customer Care
Should I wait?
Do you know business accounts same like private message center ?
Because it looks they give me the runaround.
Please give me your idea if you have a chance.
Thanks,
I didn't know that you had a Spectrum business account. Yes, do what they suggest. Wait for 24 hours and than if they don't follow up, reply at that time back to them. I don't have a business account, so maybe this would be something that you could clarify with replying to your topic on the board. Right now, wait for their follow up and see what happens.
Satch