wrote: wrote:
I agree with Sach it looks from from those levels like you might have what is referred to as Ingress interference Within the network system in other words this modem which requires a two-way communication is being shadowed by a bunch of noise. As Sach said previously standard practice for any Tech who is actually trying to help you should be checking levels at different locations for the problem the best thing to do is request a follow-up to make sure that it's actually getting pushed through doesn't hurt to ask the tech if he can provide you with the SRO number if he set one up if you are coming from an aerial drop line he should be able to replace it on site in most cases
Yes, but remember that the home service tech had told this customer up front that he knew the signal level at the street was too low. A bad drop cable he can fix, but trunk line levels are NOT in his wheelhouse, that takes a line maintenance team with bucket trucks. Spectrum needs to schedule the right crew out for the job.
Yes,
However, in this case the resident Field Technician must convey to the Maintenance Techs that the street levels signals are two low. My gut feeling is that the Field tech never put the order in to notify the maintenance issue. Did the field tech even check the drop line? He should have. If he knew this was a Maintenance Tech issue, they may have to look at junction boxes down the node, additional taps to investigate this problem. I feel that a Maintenance Tech order was never called by the Field Tech.
OP, should send his name and address, along with his account information to
Satch