wrote: I've have noticed that the clock on my Samsung set-top box keeps freezing on random times and will not update. I have to unplug the box, wait a while, and plug the box back in then wait for it to cycle through the different codes before the time is adjusted. It is currently 1:32 pm (EST) where I am, but the time on the box is stuck on 10:25. I'm not sure if this is 10:25 am this morning or 10:25 pm last night.
This issue started several months ago but has been happening more frequently over the last 2 or 3 weeks. Today, I noticed that I cannot turn the box on while the time is stuck - neither the remote nor the power button on the box work. I chatted with support a few days ago and was basically told to do the unplug/reboot sequence again. Has anyone else had this issue? Is this an issue with the box itself that would be fixed by swapping the equipment? Thanks!
Hello,
Let's set up a tech visit to check your signals and drop line first as a new or swapped box will not solve bad signals. Call Spectrum, and say that your clock on the box is freezing, not changing the time and that a reboot provides only a temporary fix. Request a tech visit for a signal and drop line test. This will test the outside and inside wiring signals to see that the box clock is getting the data needed to change the time. Do not reboot any boxes, modems, or routers for six hours prior to your appointment. Rebooting resets the signal error codes and the tech needs to see them.
If it is a signal problem, the tech may replace the drop line, wiring, or tap as well as a further investigation. If the signals and lines are good, he will replace the box.
Satch
