wrote: Thank you for your answer, but cable box was checked about 3 months ago when a technician brought me a brand new modem and WiFi unit. That’s also when I found out we were not considered a spectrum customer, but instead an old TW customer with only 25 mg of speed. That’s another issue that upsets me. If I’m going to be charged to up my speed unless we close our account and resister as a new customer, then it’s time to change carriers. I digress, sorry. There have been no problems with the cable box until a couple of weeks ago. Everything is working fine including the other TV and cable box in family room. Only 2 TVs in house, but always being used. Just two old retirees doing our thing. Thanks for your help. Right now, I can watch the cable programs on my iPad, if I choose, and still get WiFi on the tv. Again Satch, thank you. ))
Grumpy Greemy.
Hello,
You still need to get a tech back out there, because something is not right. We recommend not rebooting any equipment for six hours prior to the service call so that the tech can take a signal reading. Bad lines, wiring inside the home going bad, poor signals, would often cause pixilation and missing channels. In contrast, excessive rebooting is almost always a bad box, unless your signals are really, really bad.
The World Boxes, (Four tuners on DVR's, no clocks) but still one TB of storage have had some issues. They run hotter than the new Arris, Cisco, and Samsung models. I have a six-tuner Cisco 9865 that works great. Before that, an Arris 3600-M that would not stop rebooting, (replaced with the Cisco) and about five years ago a Cisco 9865 that also would not stop rebooting. Lines and signals were good. We just had a complete rewiring done by Spectrum about three months ago because before that, our inside line was 30 years old and all our services were affected. Since that time, our DVR has not missed a show and since updating the firmware on my owned router, my Internet works great!
The question is how do you as a customer get around this phantom box rebooting problem? Generally, you get your tech out to make sure your lines and signals are OK trying to not to reboot any equipment, (boxes, modems, routers) for six hours. Than after the tech installs that different box, that first half-hour to forty-five minutes is critical. If you get by with no reboots after the initial install of that swapped box, you should be all set.
I think that your box in a rare instance is starting to go bad. The first tech missed something. What is the make and model of your box? Cisco/Technicolor? Arris? Samsung? Humax? (World Box.) Say that you need a follow up tech inspection and have them call it that on the work order, due to the box's excessive rebooting. Something was missed. Ask the tech to stay to check things for a half-hour after the box is installed. Post back and let us know how your appointment goes. Oh, and for reference, where are you located? City? State? Zip?
Satch