A separate post for a separate issue, (To answer the OP's inquiry.)
Lots of problems with the Spectrum apps have been reported nationwide. Hopefully, this improves within the next week or close to that. DVR boxes require a 48 hour wait period to be used with apps to sync to them on new installs. Subscribers with Spectrum Voice, may need to allow up to 24 hours for Caller ID to show on TV.
Satch