wrote: Thanks for the help. If I call can they run a test from the phone center or does the test need tro be done here at my house ? Thanks again, CH
Hello,
Some limited signals can be checked over the phone. But the phone reps don't have the knowledge and the equipment of the on-site techs. You need a tech dispatched to your residence, because there is so much more that he is able to do.
Things may need to be replaced. Remember, don't reboot any boxes, modems, or routers for at least six hours prior to your service call. Say you need a complete signal and drop line test put in the work order and a check of all wiring.
Satch