Wow Patrick,
This is strange. What do you have when you log into your personal account? And when you are logged into your personal account, what channels are locked out on your cable box?
Condos/ apartment managers have their own cable configurations, but that is strange to have to log into your account to see your services?
Do you get a cable bill? Or is this just part of the lease that is set by management? What levels of service do you get at your place? A mod might request that you PM our help specialists to look at this issue in more detail.
Satch