wrote: Hey Satch! Well, I ended up with two appointments actually...the one Saturday and another today, Sunday. Saturday, the tech that came out was a supervisor and took over two hours here. He listened to my complaint and saw the pictures on the TV, agreed they weren't very good at all. He ran his checks and even though both cables (one from the outside terminal, which happens to be in our backyard and the other from the splitter in our basement to the cable box) showed that they passed, he said the readings were on the very low end. He told me that the the outside cable which is at most 85' , was reading over 250' on his meter. So, he replaced both cables, checked all connections once again and also stated he wanted to put in a ticket to "balance the frequencies", which I have no idea of the meaning. He seemed thorough enough and said he'd follow up with that balancing, which had to be done by someone else. Today, a bucket truck pulls up and another tech gets out and tells me he's here to check out my cable some more. Off to the outside terminal he goes and again checks everything out. All is reading "just about perfect" according to him. He then tells me he's going to go and check the node in the neighborhood, but he's not confident that it will show anything as the reading from there is very good. He did call me after he checked the node and told me it all looked good to him.
So, we're watching tv and it does seem somewhat better, but of course now my eyes are tuned right into this problem. it is still there, but not as bad, but still annoying and not what this tv and cable should be producing. I'm going to try and switch the cable box to my other, older flat screen thats now on an HD antenna as soon as i can record a show/movie that I think will show this problem pretty well, just to make sure it isn't the tv (which I doubt it is, but, just in case). Lots of money tied up in home theater equipment (we don't really go out to the movies much) and ending up with subpar picture quality. Ahhh, the joys of cable tv!!
Thanks again for checking in Satch! Hope you had a good 4th, by the way!
Thank you!
Did he get rid of the splitter? Every time I see the word "Splitter" in a cable issue, that turns out to often be the problem. Splitters can cause picture quality problems. OK, they passed his meeter test, but I would look at connecting this cable set up without the splitter at all. That would be first task. If you can't, let me know, and I will ask around for what is the best quality splitter to get that does not cause this issue. Can you post a screenshot of the splitter in your basement and tell us what you have going to it and from it?
Satch