Re: Nancy thank you letter for being a loyal customer

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WLSJr wrote:

I receive a letter from Nancy Sherr stating that I can have the triple play (300Mbps internet, great TV and unlimited calling all for $99.99/month.  I contacted the sales specialist team at 1.844.815.8931 to enroll in the program.  After being passed around and put on hold several times I was told the the letter must have been a mistake and there are no promotions in my area.  They did lower my monthly charge but no where near the $99.99.  Who can I talk to to obtain the offer the VP of Marketing is promoting?

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Greetings,

How did you get this letter?  (Snail Mail?  Email etc)  It sounds suspicious.  I would send a PM to  with this story.  Please give your name and account information through this PM link.  Ask TWC-Spectrum to contact the Marketing Department and reply back to you if this is legit.  If it is not, please have them check your account for any recent activity for about the last 30-60 days, just to make sure you are not a victim of fraud.

If you got this letter via email and the TWC support people through the PM say this is a scam, you should go to your email Inbox and put a check mark by the letter and report it as Spam.  This allows the email system to learn scams of this nature, and helps keep Spam out of your inbox.

If the letter IS legit, which I doubt, TWC will contact you through the PM response system to let you know this, and if you qualify.  Submit this to the Support Help team at the link above so that an investigation ticket can be opened.

Satch