MsRaye wrote:Sounds like coaxial issues...
copy and paste the modems signal level page.
Then go to your cable remote, hold in the select for 10 seconds then hit the up arrow.
What are the IB and OOB levels?
Agreed,
You will need to get a tech out for a signal and drop line check. Call TWC to arrange this, or send account information along with your name, address, phone number, and account # in the form of a PM at this link.
Wait until On Demand and Start Over are working, and than request a credit at that time. It looks like you should have at least three weeks of credit to your account. Please allow five to ten business days for credit to be issued to your account when checking on-line through "My Account." If you receive paper billing statements, the credit should show on the next billing cycle.
Satch