reds91185 wrote:I may be wrong, but if you request a tech visit and they find that nothing is actually wrong you will be charged for the visit. Not sure if requesting a box with a different interface would qualify. Make sure you find out first if you go that route.
That's a good point,
You could always contact Spectrum and have them take the charge off the bill if you believe that there was a communication error/ Spectrum will charge a truck roll to look at any equipment that is not theirs. Boxes, routers, modems needed replacement owned by them and rented by you should be no charge.
A slow non-responsive box would count as a problem and no charge. I updated my SA-8300HDC years ago because the B button search would get stuck on "Please Wait." If your old box, (the one with the non HD guide does not have a slowness or response time problem, you may have to take it to the store for an exchange. However, there is no way of knowing what the store will have when they get there, or even what the tech will have on his truck. Not knowing the type or box you are going to get is the absolute worst part of any cable TV service!
Satch