r1r1r1r wrote:- I called Time Warner number from the website.
- I told Joan (rep ID # 154512) that I was not happy about how my Jan'17 bill was $110 and then in Feb '17 bill was $160.
- I then gave Joan some back story that in 2016, Time Warner screwed up transferring my account from my father's name to my name. In a nutshell, Time Warner deleted my services and set me up as a new customer which pushed my bill to over $170
- I told Joan that I worked with my local Time Warner store manager (Christian Rodriguez) and he got my $170 back down to $110 (which was what I was paying previous to the name change). He told me not to worry about the bill and that it was Time Warner admin's fault for not following through with the name change properly to secure my legacy services.
- Christian told me that he 'adjusted' my services to get me back to where I was ($110). That was great...
- But now, Joan told me that these adjustments were actually a whole bunch of discounts and these discounts are now not valid (a total of $40 is now gone).
- Joan also told me that the internet speed of 200/20 that I had in my $110 package is now an additional $20.
- I asked Joan to honor the initial admin screw up of 2016 and the great help that Christian gave me to get me back on the right path, but Joan's only answer was to cut some services.
- I even tried to see if I could get Spectrum's advertised 'Triple Play Select' (which is less services from what I have now) for the advertised rate of $29 per TV/Internet/Phone (total of $94) and she told me that I can't even do that.. she told me that I would have to actually pay closer to $140 for the Triple Play Select from Spectrum
- Mind you that Joan told me that I am received these discounts from Christian because I was a 'preferred select customer' because of my long standing account with Time Warner and not because of any promotions.
- My question is, how can you guys fix this to keep a 'preferred select customer'? Do you want to keep me as a customer? Because everything that I wrote above is basically Time Warner pointing me out the door.
- My take away from this entire sales BS is that Time Warner / Spectrum doesn't care about honoring their mistakes and agreements and are unwilling to do what's right for a 'preferred select customer'.
Can you please contact me regarding my horrible experience? Thanks.
The only thing you can do,
Copy and past this story into a PM along with your account information to
Satch