jwo1003 wrote:So I've had it with the SA 8300 DVR box that I have. There is always a lag with operating the guide and fast forwarding on the DVR. I talked to customer service and they said that resetting my signal would fix the problem, which it didn't. I asked them what I need to do to get a new DVR box and they told me that there isn't anything else available. I then asked specifically if the SA 8300 was the best technology they offered and the service rep lied saying that it was the best technology they offered.
What do I need to do to get a DVR box that operates properly? It's gotten so bad that if I can't get a box that operates better I'll switch to AT&T just so I can properly scroll through a guide and fast foward without the ridiculous lag.
Hello,
The SA boxes are dinosaurs. You need upgraded equipment, but before you do that, you must get a tech out to check your signals and drop-lines. A new box will not solve bad signals or line issues. The tech will make sure that your signals are good before updating the box.
After the signals and lines are good, the tech will be able to give you an updated box with a better guide. Try to get the ODN Navigator Guide on an Arris, Cisco, or Samsung Box It has the following:
- All menus in HD
- Expanded Search Navigation
- Cover Art for Movies, Shows, and Series
- between 500GB to 1TB of storage. The six-tuner boxes can record six shows at once.
- A new DVR Manager interface allowing the ability to delete multiple shows and series at once.
In a PM to Spectrum, set up a service call requesting a signal and drop-line test and requesting one of the boxes mentioned above. You need a signal test, line test, and an updated model box. Request that you do not want another SA model! The PM request for a tech visit and new box should be sent, along with your account information to
Satch