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Re: Recent DVR update is fraught with issues


MsRaye wrote:

Some of the slow response sounds like a signal level/noise issue... Copy and paste your TWC modems signal level and error log pages, don't reset it. Where is the modem splitter wise in relationship to where the DVR is split off?

As for the recording sequence, it depends on the DVR, some use the older system.


Good idea Ms. Raye,

 

Get a tech out to check your signals.  The recent Guide Update should not be causing that much of a slowdown.  What is the make and model of your box?  I would mention the slowness in a PM to Spectrum, along with your account information.  Get a tech out to check your signal levels and drop line.

 

Direct Help can be reached via

 

Let us know what happens!

 

Satch


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