Frances1 wrote:I have two cable boxes. The one in the LR is a Samsung and it often "freezes" at some time during the night. I have to reboot it in the morning and it takes a long time to reboot. The one in the BR is a Cisco and it works ok, except for certain channels (2 and 4) where the sound is almost inaudible, except when the commercials come on - and then it blasts!
Maybe I need new ones, but they're heavy and it's a schlep to the cable office.
Greetings,
As there are issues with both boxes, it sounds like a signal or drop-line issue is fluctuating during the overnight hours. Contact Spectrum for a signal and drop-line test. Also mention that the main junction box on your street should be checked.
Avoid rebooting your equipment for at least six hours and you can post your signal levels to the forum if you have Spectrum Internet service. Ms. Raye is our signal analysis expert. You should wait at least six hours before posting your signal levels. It is important not to reboot the equipment prior to a signal level reading, because this will reset the error codes.
Let's see what she finds. If she finds nothing, or you don't have Spectrum Internet service, I would still get a tech out. When the tech is there, tune to a problematic channel and he will take a signal reading. Mention the drop-line check and junction box as well. Best guess is that your signals are dropping overnight. Disconnect any splitters from your equipment if you have them. They can reduce signal levels by anywhere from fifty to ninety percent.
Satch
