Hi Spectrum,
Note that the pinned New Guide FAQ's on the forum only work for legacy Charater- Spectrum areas. Former TWC/BHN markets who use The New Guide know as Navigator, should go to THIS link instead:
https://www.timewarnercable.com/en/tv/features/new-guide.html
If you go to the New Guide Link pinned up on this forum, and your area a former TWC/BHN sub, you will be redirected to a Spectrum Support Page, and should visit the link that I posted above this message for help with your guide.
Maybe my message could be pinned with a title change that says something like:
New Guide FAQ for Legacy TWC Customers (with this link in the thread: )
https://www.timewarnercable.com/en/tv/features/new-guide.html
Julia's helpful pinned topic should reflect that this Guide is currently being rolled out to legacy Charter areas only.
The new Guides have different feature sets and functionality. With a pinned topic for each thread and a clear title for which guide goes with which area, this will avoid confusion,
Satch