MsRaye wrote:If you have TWC/spectrum internet, there is a splitter and if there are open ports it will affect both cable boxes and modems... Need to see signal level s off a device.
The cable fairies aren't going to magicly repair this, lol/
Need to see the modems error log as well, If there's numerous errors a day, that indicates line issues that will aftect cable boxes/ dvr's which have no useable error logs in most of them, whereas the modems do.
Any agent that says "Plug your cable box directly into the wall instead of your surge protector" is clueless. They have no idea what they are talking about. Doing so would stop your protection in a storm or power spike. Not recommended!
You need to set up a service call for a signal and drop line test. Also have the tech check the junction box on your street and your cable connections to and from your TV. Please specify this in the work order.
When you set up the service call, avoid resetting your boxes, modems, or routers for six hours before the tech comes. Doing so will reset the error codes when the signal reading is done by the tech. If your signals, drop, line, and connections are good, the tech will swap out the box. A swapped box will not solve poor signals. This is not solvable through the phone or chat. You need a service call.
Satch