Re: Support other than onsite Techs
wrote:, Sorry for any poor experience. I was able to locate your account based on your registration information. There is a request for a bucket truck, which means that we are sending out a...
View ArticleRe: program guide error FORMULA ONE RACING
wrote:How do I report errors in the program guide? Starting a search with "F" brings FORMULA ONE RACING up at the top of the list. However, selecting that gives no listings. This has been the...
View ArticleFYI For Subs in the Milwaukee/Metro Market (Solution to Failed Update) 7-17-2018
Hey All, A failed cable box update in the Milwaukee/Metro Wisconsin area my have reverted your box to the basic guide Tuesday night. (Search and DVR list.) that you see on the older SA boxes. Cold...
View ArticleRe: FYI For Subs in the Milwaukee/Metro Market (Solution to Failed Update)...
wrote:Good morning Has the box rebooted again? Did anyone else have this? I am not seeing anything listed for your area. Are you seeing changes to the guide? Regards,Julia R.Spectrum-Social Media...
View ArticleRe: remote control no longer allows select button for pause/play
wrote:There was a software update two nights ago. Now, the select button on the remote no longer functions as a pause/play button when watching something from the DVR. Also, the right/left arrows...
View ArticleRe: When is cloud DVR coming?
wrote:Dear Spectrum, I'm ready to subscribe to TV Choice the day you make cloud DVR service available. Non-time shifted viewing is so last century I don't even know what you call it. "By appointment...
View ArticleRe: remote control no longer allows select button for pause/play
wrote:There was a software update two nights ago. Now, the select button on the remote no longer functions as a pause/play button when watching something from the DVR. Also, the right/left arrows...
View ArticleRe: remote control no longer allows select button for pause/play
wrote:Hi Satch, I am in Los Angeles 91324. BTW - I called the help line, and they were useless. They actually said that the function should have never worked, so that is why it was probably removed....
View ArticleRe: ‘On Demand’ networks not free
Hi, There are four types of On Demand: Free On Demand-Is free as long as you subscribe to the base channel in your package. You can watch shows, movies, and series within two to seven days after they...
View ArticleRe: No call detail and no voicemail detail
wrote:For several months we have been unable to see any call history in our account. Also, any voicemail detail is now missing and has been for weeks - just the message, sorry we are unable to show...
View ArticleRe: No call detail and no voicemail detail
wrote:The call detail will only show billable calls, not all incoming and outgoing calls. The lack of information on the voicemail is definitely something we would needto look into. If you don't want...
View ArticleRe: ‘On Demand’ networks not free
wrote:No key but the screen goes to ENToD 1562. To receive this channel, call Customer Care at 643-2100When I called I was told that I would have to pay $16.49 more to receive the Digital Variety...
View ArticleRe: ‘On Demand’ networks not free
wrote:Hi Satch,So sorry, I did not see your response before I responded to Julia. Yes, You are correct I am on a TWC legacy plan in Honolulu, Hawaii 96818. The plan is described as Standard Service...
View ArticleRe: Laff TV and ME TV Dallas
Greetings, Laff TV and ME TV are digital sub-channels, which means that the main station must agree to a contract with Spectrum for their carriage. To help expedite this process, you should contact...
View ArticleRe: Distribution cable damaged by trees who to call and who's responsible for...
wrote:Hi, A neighbor four houses down my street called me to help her troubleshoot her spectrum internet and phone not working I could not help her so we called spectrum and a service tech was...
View ArticleRe: Upgraded to faster but now its slower
wrote:It's possible that your old Arris modem can't be programmed for 100 Mbps. If that's the case you'll need to either purchase a faster unit from an electronics dealer (Best Buy, Amazon, Ebay,...
View ArticleRe: "Sextortion" emails
wrote:do I need to report that I have received several "sextortion" emails that seem to be the going thing this month? I saved the email address.The sender has a decade-old password but the rest of...
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Re: DCX3510M DVR just decided to reboot and break(?) part 2! :(
wrote: wrote:Just spoke to tech support, they said maintenance was being performed midnight to 6am. I asked him about the message that said there was an outage and he said that's what they call it. I...
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Re: When is cloud DVR coming?
wrote:I wonder if cloud DVR will cost more than the physical DVR boxes. Shhhh, Ant, don't give them that idea! LOL! Satch
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