wrote: Hello,
I have had rock solid connection with Spectrum for a number of years but recently began experiencing connection loss issues. I have not introduced any new hardware or computers into my setup. Where I noticed things were not all good was when I'd be on YouTube for example and videos would attempt to load but then they would display an error message. The second place that I began noticing the problem was in BF4 and being constantly booted out of games due to connectivity issues.
The connectivity issues seem to only last a couple of minutes and go on to load everything correctly and fast.
Do you guys believe there is a filter in my line causing the issues?
Thank you guys for your help.
1. San Fernando, CA 91340
2. Only Internet package.
3. ARRIS DOCSIS 3.0 Cable Modem / SB6190
4. ASUS RT-AC87R - the computer is hardwired to the router
5. ARRIS Firmware 9.1.93V
6. My modem is online as illustrated in the troubleshoot modem page online. Green light.
7. I have Ultra 300/20 package
<a href="http://www.dslreports.com/speedtest/32959155">
<img src="http://www.dslreports.com/speedtest/32959155.png"></a>8.
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked 256QAM 31 699.00 MHz 2.20 dBmV 40.95 dB 708501 4113145 2 Locked 256QAM 9 567.00 MHz 1.30 dBmV 40.37 dB 12 0 3 Locked 256QAM 10 573.00 MHz 1.50 dBmV 40.95 dB 8 0 4 Locked 256QAM 11 579.00 MHz 1.60 dBmV 40.95 dB 11 0 5 Locked 256QAM 12 585.00 MHz 1.80 dBmV 40.95 dB 10 0 6 Locked 256QAM 13 591.00 MHz 1.90 dBmV 40.37 dB 17 0 7 Locked 256QAM 14 597.00 MHz 2.10 dBmV 40.95 dB 12 0 8 Locked 256QAM 15 603.00 MHz 2.00 dBmV 40.95 dB 3 0 9 Locked 256QAM 16 609.00 MHz 2.30 dBmV 40.95 dB 0 0 10 Locked 256QAM 17 615.00 MHz 2.00 dBmV 40.95 dB 0 0 11 Locked 256QAM 18 621.00 MHz 2.10 dBmV 40.37 dB 16 0 12 Locked 256QAM 19 627.00 MHz 2.10 dBmV 40.37 dB 14 0 13 Locked 256QAM 20 633.00 MHz 1.90 dBmV 40.95 dB 0 0 14 Locked 256QAM 21 639.00 MHz 1.90 dBmV 40.95 dB 1 0 15 Locked 256QAM 22 645.00 MHz 1.80 dBmV 40.37 dB 1 0 16 Locked 256QAM 23 651.00 MHz 1.70 dBmV 40.95 dB 1 0 17 Locked 256QAM 24 657.00 MHz 1.60 dBmV 40.37 dB 0 0 18 Locked 256QAM 25 663.00 MHz 1.60 dBmV 40.95 dB 0 0 19 Locked 256QAM 26 669.00 MHz 1.70 dBmV 40.37 dB 9 0 20 Locked 256QAM 27 675.00 MHz 1.80 dBmV 40.37 dB 3 0 21 Locked 256QAM 28 681.00 MHz 1.90 dBmV 40.95 dB 3 0 22 Locked 256QAM 29 687.00 MHz 1.90 dBmV 40.37 dB 16 0 23 Locked 256QAM 30 693.00 MHz 2.00 dBmV 40.95 dB 12 0 24 Locked 256QAM 32 705.00 MHz 2.00 dBmV 40.37 dB 925117 5990248
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 43 5120 kSym/s 30.60 MHz 44.25 dBmV 2 Locked ATDMA 44 5120 kSym/s 37.00 MHz 45.25 dBmV 3 Locked ATDMA 42 5120 kSym/s 24.20 MHz 43.25 dBmV 4 Locked ATDMA 41 5120 kSym/s 17.80 MHz 42.75 dBmV
Time Priority Description
Mon Apr 30 22:23:08 2018 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0; Mon Apr 30 22:23:10 2018 5 RCS Partial Service;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0; Mon Apr 30 22:23:11 2018 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0; Mon Apr 30 22:23:12 2018 5 RCS Partial Service;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0; Mon Apr 30 22:23:12 2018 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0; Mon Apr 30 22:23:17 2018 5 RCS Partial Service;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0; Tue May 01 00:33:25 2018 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0; Tue May 01 00:33:27 2018 5 RCS Partial Service;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0; Tue May 01 05:23:02 2018 3 No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0; Tue May 01 13:03:48 2018 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0; Tue May 01 20:09:00 2018 5 RCS Partial Service;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0; Tue May 01 20:09:04 2018 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0; Wed May 02 03:18:06 2018 3 No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0; Wed May 02 12:35:51 2018 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0; Wed May 02 17:51:51 2018 3 No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0; Thu May 03 07:40:30 2018 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0; Thu May 03 13:35:34 2018 5 RCS Partial Service;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0; Thu May 03 13:35:34 2018 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0; Thu May 03 13:35:50 2018 3 No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0; Thu May 03 13:35:50 2018 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:52:88:0f;CMTS-MAC=00:01:5c:66:ea:57;CM-QOS=1.1;CM-VER=3.0;
9. The line coming from the pole goes to the box outside the house and then straight to the modem from there.
10.
Tracing route to rr.com [71.74.180.193]
over a maximum of 30 hops:
0 DESKTOP-223B83I [192.168.1.10]
1 router.asus.com [192.168.1.1]
2 142.254.182.233
3 agg60.mnhlca0602h.socal.rr.com [76.167.31.93]
4 agg22.chwocadq02r.socal.rr.com [72.129.25.216]
5 agg24.tustcaft01r.socal.rr.com [72.129.25.2]
6 * * *
Computing statistics for 125 seconds...
Greetings,
I would set up a service call for a signal and drop line test. You could have ingress on the drop line or further down the tap. Let the tech know if the problem happens at a specific time of the day or night, or occurs randomly. This will help with their investigation. The Field Tech who comes to the door may find something and may need to report this to the Maintenance Tech. This could be a wiring or amp issue as well.
When you set up your service call, don't reboot any equipment (Cable Boxes, Modems, Routers) for at least six hours prior to your appointment. The tech needs to see the error codes and a reset of equipment puts them back to zero.
Let us know what happens with your appointment, Oh yea, if you have any splitters in your connection, remove them. They can diminish signal strength by anywhere from 50-90's.
Satch