wrote: My post giving a ticket number for others to reference was deleted. The CS supervisor gave me permission to post the ticket number here. Mods explain please.
Hi 13,
That would be interesting to see the reference with the ticket number and a way to chart progress with this issue. Don't know why that would be deleted. As a tech guy myself, I am very interested in the source of the problem. And if we learn that, it can help us better understand how the ODN keyboard search system is organized.
The thing is that right now, we don't know if this is a Gracenote problem or a Spectrum Problem. (Gracenote does the listing data for the guides.) (Spectrum updates and maintains the software on the guides.)
Satch